IT Support Engineer – Tier 2

What’s the role about?:

IT Support Engineer – 2nd Tier

Full-time | Permanent Salary: Up to £40,000 per annum + annual company bonus Location: Farringdon, London EC1R (Hybrid: 3 days remote) Working hours: Monday to Friday, 35 hours per week Training: Initial onboarding at HQ in Winnersh RG41

Looking for your next challenge in IT? We’re on the hunt for a 2nd Tier IT Support Engineer to join our fast-paced, forward-thinking IT Helpdesk team. If you’re a problem-solver who thrives on variety and loves making a difference, this role could be for you. You’ll play a key part in keeping our systems running smoothly while offering top-tier support to users at all levels across our UK Advantage Smollan group of companies, Flixmedia, REL UK Group and JDH Solutions.

What You’ll Do:

Keep it all running: Install, maintain, and support PCs, laptops, printers, and peripherals.
Ticketmaster: Own, manage, and resolve Helpdesk tickets while escalating as needed, always within agreed SLAs.
Problem-preventer: Identify trends, tackle recurring issues, and suggest improvements to prevent future headaches.
Collaborate & innovate: Work solo or as part of a team to test and implement new solutions.
Documentation pro: Ensure policies are followed, and documentation is up-to-date.
Be flexible: Occasional out-of-hours work and providing cover for colleagues will be required.

What You Bring:

Customer-focused: Great customer service and communication skills, with the ability to build relationships at all levels.
Technical expertise:

Experience with Helpdesk ticket management.
Strong knowledge of Windows 10/11 and MacBooks.
Familiarity with Microsoft 365, Azure, and Active Directory (on-prem and cloud).
Expertise with Mobile Device Management, particularly InTune.
Networking (TCP/IP) and PC/laptop build & configuration experience.

ITIL advantage: Experience working in an ITIL environment is a bonus.

What’s in It for You?

A competitive salary up to £40,000 + annual company bonus.
24 days annual leave (increasing to 29) + bank holidays.
Perks like Medicash, enhanced pension, life assurance, Perkbox, and Taste Card.
A dynamic, inclusive workplace that fosters collaboration and innovation.

If you’re passionate about IT and ready to make a real impact, apply now and be part of a forward-thinking team where your contributions are valued!

Eligibility: Only candidates eligible to work in the UK without visa sponsorship need apply. More about us…:
Founded in 2015, Advantage Smollan Limited (ASL) is jointly owned by Advantage Solutions (Advantage, based in the US) and Global Smollan Holdings (Smollan, based in South Africa) providing unified sales, marketing, and technology solutions for consumer electronics and goods manufacturers and retailers across the world.

Advantage Smollan offers the industry’s best capabilities and technology along with the local knowledge to address the unique dynamics of individual markets. The company combines Advantage’s and Smollan’s best practices and resources with the extensive experience and market leadership of each portfolio company – all aligned in service excellence, thought leadership, and entrepreneurial spirit to deliver better results for clients and customers. For more information, visit www.advantagesmollan.com. For more information on Advantage, visit www.advantagesolutions.net. For more information on Smollan, visit www.smollan.com.

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