Compliance Case Handler (Nordic Languages)

(No Agencies)
Role and Responsibilities
(Full technical training provided)
CJCH Legal & Compliance Services (CJCH Limited) provide a unique offering to our customers by assisting them with the protection of their digital products and copyrights.
Software piracy results in unlicensed and unpaid usage of our client’s products. Our team investigate the unlicensed usage and engages with the companies to facilitate their regularisation and compliance with the software product license requirements.
Currently, we are seeking a candidate with 2 to 3 years of relevant experience in analytical or investigative roles, such as investigations, auditing, data analytics, or business analysis, to join our dynamic team in an exciting new position. The ideal candidate for this position will possess a unique blend of skills, including a strong mindset for sales and a diplomatic approach to sensitive negotiations.
You will be working with data relating to unlicensed usage of software products, which require engagement with the unauthorised user, and negotiation around regularisation with the licensing for the product.
Role Development: Initially, the candidate will undergo training in several key areas:

Market and Core Data Analytics: Assessing potential case identification.
Case Engagement and Negotiation: Engaging with clients effectively.
Deal Closure: Facilitating successful agreements.
Performance Analytics and Reporting: Analysing outcomes and reporting findings.

The position is based at the CJCH head office in Williams House in Cardiff, UK with blended home working arrangements being possible once initial training is completed (thereafter weekly attendance in the office is required though).
Overview of role, skills and experience:

Languages useful to the role but not a requirement (Nordic languages and/or Polish)
Ability to be flexible in working approach, as the candidate may move between functions (Investigations, case creation, case engagement, negotiations) from time to time,
The core element of success in this role would be someone who is naturally inquisitive (always looking to find the solution/answer to a problem) and analytical, and able to understand the needs of the companies they are analysing rather than just processing the data (i.e. have a qualitative and quantitative approach to things).
At least 2-3 years experience in one, or a combination of, the following capability areas sales/compliance/negotiations/customer relations.
Proficiency in using open-source platforms, like LinkedIn, Twitter, and Google, to research leads.
Communicate effectively and proactively to direct reports, peers, and the leadership team to achieve common understanding and gain buy-in and commitment from all stakeholders.
Strong competency and confidence in the full MS Office suite.
Experience working with, interpreting, and summarising data.
Ability to apply a structured approach to decision-making and problem-solving supported by written rationales.

The successful candidate will:

Be able to work independently and in a team,
Be able to analyse information and conduct further research and investigations to add to and enrich the raw data (i.e. validate company information, confirm contact information, confirm market position and relevance.
Be a quick learner and be able to convert theory into practice quickly. We know our industry is different, and therefore we provide the necessary technical training. What we value is people who can learn from our experts and assimilate that knowledge into their own practical and effective approach to the work.
Be process and procedure-orientated and have a core focus on quality.
Work collaboratively with the cross-functional teams they will engage with.
Attend client and management meetings when required.
Support with the onboarding of new team members and clients.
Ensure all information is collected and retained in an ethical and transparent manner.
Understand the importance of being a team player both within CJCH and the client community.

As detailed above, the candidate will be required to articulate their experience in the following soft skills:

Negotiation
Customer focus
Achievement focus
Interpersonal communication
Coaching and support for others

Qualifications and Education Requirements
Educated to degree level or equivalent or equivalent experience
Application process:
Applicants must provide an up-to-date CV which must include a direct contact email, and if relevant, any fluent languages spoken by the applicant. CVs will be reviewed on a rolling basis, and successful applicants will be invited for an interview via email.
Job Types: Full-time, Permanent
Pay: £24,665.00-£27,000.00 per year
Benefits:

Additional leave
Sick pay

Schedule:

Monday to Friday

Ability to commute/relocate:

Cardiff, CF10 4BY: reliably commute or plan to relocate before starting work (required)

Application question(s):

Will you require visa sponsorship at any point in your employment?

Education:

Bachelor’s (required)

Experience:

Customer service: 2 years (preferred)

Language:

Polish (preferred)
Norwegian (preferred)
Swedish (preferred)
Finnish (preferred)
Danish (preferred)

Work authorisation:

United Kingdom (required)

Location:

Cardiff, CF10 4BY (preferred)

Work Location: In person
Application deadline: 08/11/2024